Clearly support
How can we help?
Step-by-step help for Clearly on iPhone, on the web, and in the professional portal.
I use the iPhone app
Installing, the demo, the plans screen, notifications and settings on iPhone.
I use Clearly in a browser
Signing in at web.getclearly.app on a computer, Android phone or tablet.
I'm a professional
The free portal for family lawyers, mediators, therapists and parenting coordinators.
Popular articles
- What Clearly is and how the pieces fitClearly is a co-parenting app for two parents, on the web and iPhone, with a free read-only portal for the professionals they choose.
- Use Clearly on the webSign in at web.getclearly.app in any current browser, on a computer, Android phone, iPad or tablet.
- How topics workEvery conversation is a topic about one thing, and it ends in an answer or a resolution you both accept.
- Set up or change your custody schedulePick a pattern such as week on, week off or 2-2-3, say who starts, and set the exchange time.
- Log an expenseAdd what it was for, the amount and a category. Clearly splits it using your agreed split, and your co-parent is told.
- Export your record as a PDF or spreadsheetDownload your full record, a single topic or a spreadsheet, for the last 30 days, 90 days or all time. Exports are always free.
- Invite your lawyer, mediator or therapistGive a professional free, read-only access to the areas you choose. Your co-parent is told.
- Create a free professional accountFamily lawyers, mediators, therapists and parenting coordinators sign up free at web.getclearly.app/pro.
- Plans and prices$24.99 a month or $249 a year in the US. One subscription covers both parents, on the web and iPhone.
- I can't sign inCheck the email you used, reset your password, confirm your email, and make sure you're on the right sign-in page.
- Create your Clearly accountSign up on the web or in the iPhone app with your name, email and a password.
- Start a topicWrite what you need in plain words. Clearly gives it a short title and the right reply buttons.
- Accept a parent's invitationOpen the link in the invitation email, sign in or create your account with the invited email, and accept.
- The free trialNew subscribers get 14 days free. A card is needed to start, and you aren't charged if you cancel before it ends.
- Reset a forgotten passwordUse Forgot password on the sign-in screen and follow the link in the email.
- Set up your familyAdd your kids, set the custody schedule, holidays and summer, and agree the expense split. It takes about five minutes.
- Invite a family to ClearlyEmail a parent an invitation from you, with the areas you'd like them to share and an optional free month.
- One subscription covers both parentsWhichever parent pays covers the other, on the web and iPhone. You can't be charged twice for the same family.
- Invite your co-parentSend an invite by email, by text or any app, or share your family code. Your subscription covers them.
- When Clearly holds a message before it's sentIf a message reads as hostile, Clearly doesn't post it as written and suggests other wording. You choose what to send.
- Request or answer a swapAsk to change days with your co-parent. They accept or decline, and an accepted swap updates the calendar for both of you.
- Delete your accountDelete your account from Settings. If your co-parent stays, the shared record stays in their account without your name.
- Join your co-parent's familyUse the link or 6-character code your co-parent sent. Joining is free, and you get their setup straight away.
- Reach a resolution togetherWhen a topic is ready to end, one of you proposes how, and the other agrees or says not yet.
- Cancel your subscriptionCancel on the web from Settings, or through Apple if you subscribed on iPhone. You keep access to the end of the paid period.
- Can messages be edited or deleted?No. Topics, replies and answers stay exactly as written, with times recorded by the server.
Browse by topic
Getting started
Create your account, set up your family and bring your co-parent in.
8 articlesThe iPhone app
Installing the app, the demo, notifications, the plans screen and settings on iPhone.
6 articlesClearly on the web
Using web.getclearly.app on a computer, Android phone or tablet.
5 articlesTopics and messages
How topics work, replying, reaching an answer together and the message help.
10 articlesCalendar and schedule
Your custody schedule, holidays, events, change requests and calendar feeds.
6 articlesExpenses
Logging shared costs, splits, receipts and settling up.
6 articlesParenting plan
Keeping your shared parenting plan in one place.
3 articlesRecords and exports
Exporting your record, printing, and checking a document with its ID.
5 articlesSharing with a professional
For parents: give your lawyer, mediator or therapist a read-only view, and end it.
5 articlesFor professionals
The free portal for family lawyers, mediators, therapists and parenting coordinators.
12 articlesSubscription and billing
Plans, the free trial, who pays, cancelling and refunds.
9 articlesAccount, privacy and security
Signing in, passwords, your profile, privacy and deleting your account.
7 articlesTroubleshooting
Fixes for sign-in trouble, missing notifications, purchases and more.
7 articlesStill need help?
Email hello@getclearly.app and a person will reply, usually within one business day. Tell us which app you use (iPhone, web or the professional portal) and what you were trying to do. Please don't include your password.