Account, privacy and security
Signing in, passwords, your profile, privacy and deleting your account.
- Change your email or passwordChange your sign-in email or password from Settings on the web or iPhone.iPhone appWeb appProfessional portal
- Reset a forgotten passwordUse Forgot password on the sign-in screen and follow the link in the email.iPhone appWeb appProfessional portal
- Change your nameYour name is how your co-parent, and any professional you invite, see you.iPhone appWeb app
- Delete your accountDelete your account from Settings. If your co-parent stays, the shared record stays in their account without your name.iPhone appWeb app
- When a co-parent leaves ClearlyIf your co-parent deletes their account, you keep the whole record. What they wrote shows as Former co-parent.iPhone appWeb app
- Privacy and securityWhat Clearly keeps, who can see it, and how it's protected.iPhone appWeb appProfessional portal
- Parent and professional accounts are separateOne email can be a parent account or a professional account, not both.Web appProfessional portal
Still need help?
Email hello@getclearly.app and a person will reply, usually within one business day. Tell us which app you use (iPhone, web or the professional portal) and what you were trying to do. Please don't include your password.