Troubleshooting

Fixes for sign-in trouble, missing notifications, purchases and more.

• I can't sign inCheck the email you used, reset your password, confirm your email, and make sure you're on the right sign-in page.
  iPhone appWeb appProfessional portal
• I'm not getting notifications on my iPhoneCheck that notifications are allowed for Clearly in iOS Settings, and that Focus or Do Not Disturb isn't hiding them.
  iPhone app
• I'm not getting emails from ClearlyCheck your spam folder, your email settings in Clearly, and add hello@getclearly.app to your contacts.
  iPhone appWeb appProfessional portal
• My subscription isn't showingMake sure you're signed in to the account that subscribed, restore your purchase on iPhone, and give it a moment after paying.
  iPhone appWeb app
• My invite code doesn't workCheck the code, make sure the family doesn't already have two parents, and ask for a fresh invite if it's old.
  iPhone appWeb app
• The calendar link isn't updatingCalendar apps check for changes on their own schedule. Google can take up to a day.
  iPhone appWeb app
• Clearly isn't loadingCheck your connection, refresh or reopen, and update to the latest version.
  iPhone appWeb appProfessional portal

All topics