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Clearly isn't loading

Check your connection, refresh or reopen, and update to the latest version.

iPhone appWeb appProfessional portal

On iPhone

  1. Check your Wi-Fi or mobile data. Clearly shows a banner when you're offline.
  2. If you see Having trouble connecting, tap Retry.
  3. Close Clearly fully (swipe it away in the app switcher) and open it again.
  4. Update Clearly from the App Store.

On the web

  1. Reload the page.
  2. If you see Something went wrong, click Reload. Nothing you saved is lost.
  3. If you see Clearly has been updated, click Refresh.
  4. Try another current browser, or turn off extensions that block scripts.

Your record is stored safely on Clearly's servers, not on your device, so a problem with the app doesn't lose anything.

If it keeps happening, email hello@getclearly.app with what you see, your device, and the browser or app version.

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Still need help?

Email hello@getclearly.app and a person will reply, usually within one business day. Tell us which app you use (iPhone, web or the professional portal) and what you were trying to do. Please don't include your password.