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My subscription isn't showing

Make sure you're signed in to the account that subscribed, restore your purchase on iPhone, and give it a moment after paying.

iPhone appWeb app
  1. Wait a moment. Right after paying on the web, Clearly shows Payment received. Updating your account…. It can take a minute. You won't be charged twice.
  2. Check the account. The subscription belongs to the family of the account that bought it. Check that you're signed in with the same email.
  3. On iPhone, restore it. Open the plans screen and tap Restore purchases.
  4. Refresh. Reload the page on the web, or close and reopen the iPhone app.
  5. Check your co-parent has joined. A subscription covers your co-parent once they're in your family.

If it still isn't showing, email hello@getclearly.app with the email on your account and roughly when you paid. Please don't send card details.

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Still need help?

Email hello@getclearly.app and a person will reply, usually within one business day. Tell us which app you use (iPhone, web or the professional portal) and what you were trying to do. Please don't include your password.