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I can't sign in

Check the email you used, reset your password, confirm your email, and make sure you're on the right sign-in page.

iPhone appWeb appProfessional portal

Work through these in order.

  1. Check the email. "That email and password don't match" usually means a typo, or a different email from the one you signed up with.
  2. Reset your password. See Reset a forgotten password. It's the same password on the web and iPhone.
  3. Confirm your email. If you just signed up, look for the confirmation email from Clearly and tap its link, then sign in again.
  4. Use the right page. Parents sign in at web.getclearly.app/login. Professionals sign in at web.getclearly.app/pro/login.
  5. Check your connection, and try again.

There's no Sign in with Apple or Google. Use your email and password.

Still stuck? Email hello@getclearly.app from the address on your account. Never send your password.

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Still need help?

Email hello@getclearly.app and a person will reply, usually within one business day. Tell us which app you use (iPhone, web or the professional portal) and what you were trying to do. Please don't include your password.