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My invite code doesn't work

Check the code, make sure the family doesn't already have two parents, and ask for a fresh invite if it's old.

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  • "Code wasn't found" or "didn't match": check each character. Codes are 6 characters and never contain the letters I or O or the numbers 0 or 1. Ask your co-parent to copy it again from Clearly.
  • "Already has two parents": a family has two parents at most. If you meant to start your own, choose No, I'm starting on the web, or Start fresh on iPhone.
  • "Too many incorrect codes": wait an hour and try again.
  • The link opened, but nothing happened: create your account in the same browser you opened the link in. In a private window, type the code instead.
  • An emailed invite expired: it lasts 30 days. Ask your co-parent to resend it. The family code itself keeps working.
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Email hello@getclearly.app and a person will reply, usually within one business day. Tell us which app you use (iPhone, web or the professional portal) and what you were trying to do. Please don't include your password.