Refunds

Apple handles refunds for App Store purchases. For web purchases, we refund mistaken charges reported within 30 days.

iPhone appWeb app

App Store purchases

Apple handles refunds under its own policies. Ask at reportaproblem.apple.com.

Web purchases

We don't refund time you don't use. If we charged you by mistake, for example twice, or after you cancelled, email hello@getclearly.app within 30 days and we'll refund it. This doesn't limit any refund the law where you live gives you.

A refunded charge ends that subscription straight away. If the charge was shared through Expenses and is still unpaid, that expense is cancelled.

See the terms for the full policy.

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Email hello@getclearly.app and a person will reply, usually within one business day. Tell us which app you use (iPhone, web or the professional portal) and what you were trying to do. Please don't include your password.