If you and your co-parent both paid

Clearly stops a second purchase on the web when your family is already covered. It can still happen, for example if you both subscribe at the same moment, or one of you subscribed through Apple.

• One on the web and one through Apple: we keep the App Store one and refund the web one.
• Two on the web: we refund the newer one.
• Two through Apple: Clearly can't refund App Store purchases. The second parent should cancel in the iPhone Settings app and ask Apple for a refund at reportaproblem.apple.com.

If you think you were charged twice, email hello@getclearly.app and we'll sort it out.